At Sportcardsarena.co.uk, we want you to be fully satisfied with your purchase. That’s why we offer a 30-Day Money Back Guarantee on eligible products purchased from our website.
How It Works
If you are not completely satisfied with your order, you may return the product within 30 calendar days from the date of delivery for a full refund, subject to the conditions below.
Eligibility
To qualify for a refund under this guarantee:
- The product must be returned unused, unopened, and in the original packaging.
- The product must be returned in the same condition as when received.
- Proof of purchase (order confirmation or receipt) must be provided.
- Products must be returned via a trackable shipping method within the 30-day period.
Please note: Hobby boxes, sealed trading card packs, and collectible toys that have been opened or used are not eligible for a refund due to their collectible nature.
How to Return an Item
- Contact our customer support team via Contact@Sportcardsarena.co.uk or the Live Chat on our website to initiate your return.
- Provide your order number and reason for the return.
- We will guide you through the return process and provide the return address.
- Ship the item back to us using a secure, trackable shipping service.
Refund Processing
Once we receive and inspect your returned item, we will:
- Confirm eligibility for a refund.
- Process your refund to the original payment method within 5 business days.
Please note that original shipping fees are non-refundable, except in cases where the return is due to our error or a defective product.
Exclusions
- Opened or used products, including sealed trading card packs or collectible toys, are excluded.
- Items returned after 30 days from delivery are not eligible for a refund.
- Shipping and handling fees are non-refundable.
Need Help?
If you have questions about your eligibility or the return process, please contact us:
Email: Contact@Sportcardsarena.co.uk
Address: 8 Victoria Lane, Swinton, Manchester M27 9LS, United Kingdom