Frequently Asked Question
Got questions? We’ve got answers! Check out our most frequently asked questions below. If you need further assistance, feel free to contact us at contact@heurta.co.uk or via our Live Chat. We’re happy to help! 😊
How long does it take to process and ship my order?
We process and dispatch all orders within 1–2 business days. After dispatch, delivery usually takes 3–5 business days within the UK, depending on the courier.
Can I cancel or change my order after placing it?
You can request an order cancellation within 24 hours of placing your order by contacting our support team. After this period, orders are usually processed or shipped and cannot be canceled.
3. What is your return policy?
We offer a 30-Day Money Back Warranty. If you are not satisfied with your purchase, you can return unused products in their original packaging within 30 days for a refund. Please contact us first to initiate the return process.
4. How can I track my order?
Once your order is shipped, we will send you a tracking number by email (if applicable) so you can monitor your delivery status.