At Sportcardsarena.co.uk, we take pride in offering high-quality sport trading cards and collectible toys. If you are not fully satisfied with your purchase, you may request a return in accordance with the conditions outlined below.

Return Eligibility

Customers may request a return within 30 days of receiving their order, provided that:

  • The item is unused, in its original condition, and with all original packaging intact.
  • The product has not been opened, tampered with, or damaged.
  • A valid proof of purchase (such as an order number or receipt) is provided.

Please note that opened hobby boxes, used collectible toys, and any product that shows signs of handling are not eligible for return due to the nature of collectible items.

How to Request a Return

To initiate a return, please follow the steps below:

1. Contact Our Support Team

Email us at Contact@Sportcardsarena.co.uk or use the Live Chat feature on our website. Your return request must include:

  • Full name and order number
  • Reason for the return
  • Photographic evidence if the item is damaged or incorrect

Our team will respond within 1–2 business days with return authorization and instructions.

2. Await Return Authorization

All returns must be approved by our support team before items are sent back. Unauthorized returns may not be accepted or processed.

3. Ship the Item Back

Once authorized, please return the item to the address provided using a tracked and insured shipping method. We recommend retaining proof of postage. The item must be securely packaged to prevent damage during transit.

Return Address:
Sportcardsarena.co.uk
8 Victoria Lane
Swinton, Manchester M27 9LS
United Kingdom

4. Inspection and Approval

Upon receipt, your return will be inspected within 2–3 business days. If the item meets the return eligibility criteria, a refund will be processed.

Refund Timeline

Refunds are issued to the original payment method within 2–5 business days of return approval. A confirmation email will be sent once the refund has been successfully issued.

  • If the item is returned due to an error on our part (e.g. incorrect or damaged item), original shipping fees will also be refunded.
  • If the return is due to any other reason, original shipping costs are non-refundable.

Exchanges

We do not offer direct exchanges at this time. If you would like to replace an item, please initiate a return (if eligible) and place a new order.

Customer Support

If you have any questions regarding your return or refund, please contact our support team via:

Email: Contact@Sportcardsarena.co.uk
Live Chat: Available on our website during business hours